TANEKO - Services

Service Management

Power generator sets are no ordinary utility objects – de facto they are rather highly complex power plants  designed for individual applications. Especially emergency diesel generator sets contribute to a  continuously available power supply. For this reason, it  is necessary to turn to a qualified and reliable partner. We are aware of this challenge and therefore assist our customers throughout all processes, helping you right from the start.

Starting with the design of your generator sets, our engineers will do for you whatever is required by you as our valuable customer. Already at that stage you will profit from the large experience our engineers were able to gather over the years of international project business.

After placing your order, our qualified staff will start to manufacture and assemble the generator sets. Before the final dispatch, all gen-sets are tested at our company’s test benches, where you as our customer may watch the test runs from our control room. Only after all parameters fit and all functions have been retested will we prepare the gen-sets for delivery.

Logistics

As a result of the large number of major international projects, we have established an efficient logistics department for worldwide dispatch. Part of our service to our customers is the careful packing and loading of all manufactured goods.

Depending on our customer’s requests, we also take care of transport, customs clearance and shipment. Furthermore, we prepare and issue the accompanying shipping documents, export declarations and certificates of origin.

Assembly and Customer Acceptance

Our emergency diesel generator sets are assembled and commissioned by our qualified service technicians on site. At this stage, we usually perform our supervisory service. This includes i.a. extensive and thorough training of the local personnel responsible for operation on site by our engineers. Only then do we effect the official handover to the customer.

In case of any technical problems, TANEKO service network undertakes the professional repair and maintenance work of the relevant parts.